Spring ’21 Release - New Features in Sales Cloud

New features in the New Release

Salesforce Spring ‘21 Release is live. We’ve already taken a sneak peak at what’s coming a month ago, but now that we can actually try out the new features, let’s give them a closer look.In this article, we will go through the highlights of the enhancements coming to the Sales Cloud.

Forecast Adjustments on the Salesforce Mobile App

Are you often on the go? If so, you’ll be happy to know that the Salesforce mobile app now supports forecast adjustments. Until now, that functionality was only read-only on mobile.Note: You can only modify your own forecasts.See the official documentation.

High Velocity Sales for Opportunities

Sales Cadences are sequences of activities that guide the sales rep through the business process to convert the prospect. This highly useful feature is now available for Opportunities to help your team nurture the deal even more efficiently.The Sales Engagements component is also available on Lead, Contact, and Person Account records.Note: Available with the purchase of High Velocity SalesSee the official documentation.

Salesforce Maps Field Safety Kit

Provide helpful information for your customers to minimize the risk of exposure to COVID-19 in Salesforce Maps. Use templates to create safety checklists to prepare for in-person visits.See the official documentation.

Einstein Conversation Insights

Give sales managers insights about their teams’ sales calls and identify coachable moments. And with Zoom integration, you can expend that functionality to your video calls. This new feature from Spring ‘21 Release is bound toNote: Available with High Velocity SalesSee the official documentation.

Salesforce CPQ Enhancements

Improved support for enterprise scale. When contracting orders, you can now create a contract with twice as many line items as before. The overall number of line items depends on your org’s configuration.See the official documentation.

Revenue Cloud

Take control of revenue growth across every channel, with an all-in-one system. Handle sales and finance together to provide a seamless experience to your clients, and improve your teams’ work. This is without a doubt one of the biggest updates in the Salesforce Spring ‘21 Release.See the official documentation.

Loyalty Management

Create engaging and effective loyalty programs with clicks, not code. Now, you can use Salesforce technology to give your company a 360-degree view of every customer to create personalized loyalty offerings. Loyalty Management is integrated with Salesforce Digital 360, Service Cloud and Tableau giving you all the necessary tools to better promote your products and analyze performance.See the official documentation.

Conclusion

These are the core sales enhancements that Salesforce promotes this time, with its latest Spring ‘21 Release. All of them bring you closer to your customers, while empowering your teams with tools that the market changes demand.